Warranty Terms & Conditions

The warranty period for all sold goods is 24 months and starts on the day the goods are handed over to and received by the customer. If you want to claim goods purchased on the website www.creeme.eu, please contact us first by email at info@creeme.eu. The Seller is responsible for defects, which the sold goods have during its takeover by the Buyer. The warranty period is set for 24 months and it starts to run from the day of takeover of goods by the Buyer.

The Buyer shall submit the claimed goods together with a copy of purchase document and description of the defect to:  Ecosam s.r.o., Coburgova 82, 91702 Trnava, Slovakia. Do not send the goods to us by cash on delivery, we recommend sending it as registered mail with tracking number.The goods delivered as cash on delivery will not be accepted.

The warranty does not cover normal wear and tear of the goods, which naturally changes the appearance of the cotton, metals and the product as a whole, we do not consider it a relevant reason for returning the goods. The claim for free warranty also ceases to exist: 

  1. by failure to present complete goods including accessories, 
  2. by failure to report any obvious defects during the takeover of the goods, 
  3. upon expiry of the warranty period of the goods, 
  4. by unprofessional and careless treatment or neglect of care of the goods, 
  5. by mechanical damage to the goods caused by the Buyer.

The Seller shall indicate the method of handling the warranty claim immediately, in complex cases within three working days at the latest from the date of warranty claim’s submission, in justified cases, especially when a complicated technical assessment of the goods condition is required, within 30 days the latest from the day of warranty claim’s submission. The Buyer will be informed about the results of the warranty claim by phone, in writing or by email. The handling and settlement of a warranty claim may not take longer than 30 days from the day of warranty claim’s submission. 

Warranty claim within the first 12 months from the date of purchase.

During the warranty claim’s submission by the Buyer during the first 12 months from the purchase, the Seller may handle the warranty claim by rejection only on the basis of an expert opinion; regardless of the expert opinion’s result, the Buyer may not be required to compensate for the expert opinion costs nor other costs related to expert’s opinion.

If a warranty claim is submitted by the Buyer after 12 months from the purchase and the Seller rejects it, the person who handled the warranty claim is obliged to indicate in the document on the warranty claim handling to whom may the Buyer send the goods for expert opinion.

In case that the defect can be removed, the Buyer has the right to have it removed properly, free of charge and in timely manner. The Seller is obliged to remove / repair the defect without undue delay. In case that the defect cannot be removed, and it prevents the proper usage of goods as the goods without defect, the Buyer shall have the right to exchange the goods or the right to withdraw from the Contract. The same rights shall belong to the Buyer, if the Buyer cannot properly use the product due to the repeated occurrence of the defects after the repair or because of a larger number of defects. A re-occurrence of the defect after repair shall be deemed when the same defect, which has been repaired at least twice during the warranty period, occurs again. A greater number of defects shall be deemed when the goods have at least three removable defects at the same time, each of which impedes the proper use of the product.

Settling of the warranty claim means termination of the warranty claim’s handling by handing over the repaired product, replacing the product, refunding the purchase price of the product, paying a reasonable discount from the price of the product, a written request of acceptance or justified rejection.

The Seller is obliged to issue a confirmation of warranty’s claim handling to the Buyer as well as to issue a written document of warranty’s claim handling within 30 days from the date of the warranty claim. The Buyer will be informed about the result of the warranty claim immediately after the termination of the warranty claim proceedings by email, by phone and at the same time, a copy of the warranty claim protocol will be delivered to it by email or together with the goods.