Exchange & returns

1. What to do if I want to exchange purchased lingerie for a different size?

You can exchange the size of purchased lingerie within 14 days of receiving your package. Please bear in mind that the lingerie must be clean, unworn, unwashed, and with the original paper tags still on. As the lingerie is made of 100% organic cotton, we would like to ask you to fold the item neatly back into the packaging to prevent  significant creasing during its return journey. Feel free to try on the bras in the comfort of your home, but please refrain from trying on the panties. Instead, we recommend that you place them against your hips at first to see, if the elastic band will hug you properly.

We always want to bring you only the best products and that means clean and unworn. You can exchange the panties for another size, but for hygienic reasons, we only accept them back with the original paper tag still sewn on.

Before returning the product, please write us an email to info@creeme.eu indicating the number of your order and the ordered size of the lingerie, together with the new size that you wish in exchange. In case you want to change your delivery address, please let us know via email too, because we will automatically ship the new package with the changed size to the address from the original order.

We have prepared Return and Exchange Form (DOWNLOAD.pdf). You can print it out or re-write it in legible handwriting. In case you need help with choosing the right fit, make sure to contact us at info@creeme.eu, we will be happy to advise you.

Please return the lingerie to one of the addresses below. Please legibly and clearly mark the package with your order number so that we could identify it.

Ecosam s.r.o.

Coburgova 82

91702 Trnava

Slovakia

After we receive your package at one of the addresses above, we will check the lingerie and let you know when you can expect to receive the exchanged size. The return of lingerie, that means the package shipped from the customer back to us, is paid by customer. The exchange shipment, that means cost for the package with the new size sent from us to the customer, is paid by us. If you would like to buy and add another product to the package, you need to place a new order at www.creeme.eu and pay the full amount including shipping costs separately.

2. What should I do if I want to return product?

You can return purchased lingerie within 14 days of receiving your package.  Please bear in mind that the lingerie must be clean, unworn, unwashed, and with the paper tags still on. As the lingerie is made of 100% organic cotton, we would like to ask you to fold the item neatly back into the packaging to prevent significant creasing during its return journey. Feel free to try on the bras in the comfort of your home, but please refrain from trying on the panties. Instead, we recommend that you place them against your hips at first to see, if the elastic band will hug you properly.

We always want to bring you only the best products and that means clean and unworn. You can return the panties, but for hygienic reasons, we only accept them back with the original paper tag still sewn on.

Before returning the lingerie, please write us an email to info@creeme.eu indicating the number of your order and the information that you want to return the lingerie, together with the completed form in the email attachment. We have prepared a useful tool for you – this Return of Goods Form (DOWNLOAD.pdf). You can print it out or re-write it in legible handwriting.

Please return the lingerie to one of the addresses below. Shipping costs for return, that means package from the customer back to us, is paid by the customer. Please legibly  and clearly mark the package with your order number so that we could identify it.

Ecosam s.r.o.

Coburgova 82

91702 Trnava

Slovakia

After we receive your return package at one of the addresses above, we will check the lingerie and send a credit note to your email, serving as an electronic evidence of the reduction in the invoiced amount. You will receive the full amount for the lingerie returned as well as the shipping cost according to the original invoice to your bank account.