Exchange & returns

What should I do if I want to return lingerie?

You can return purchased lingerie within 14 days of receiving your package.  Please bear in mind that the lingerie must be clean, unworn, unwashed, and with the paper tags still on. As the lingerie is made of 100% organic cotton, we would like to ask you to fold the item neatly back into the packaging to prevent significant creasing during its return journey.

Feel free to try on the bras in the comfort of your home, but please refrain from trying on the panties. Instead, we recommend that you place them against your hips at first to see, if the elastic band will hug you properly. We always want to bring you only the best products and that means clean and unworn. You can return the panties, but for hygienic reasons, we only accept them back with the original paper tag still sewn on.

Before returning the lingerie, please write us an email to info@creeme.eu indicating the number of your order and the information that you want to return the lingerie, together with the electronically filled out form in the email attachment –  Return of Goods Form (DOWNLOAD.pdf).  In case you need help with choosing a new size or type, be free to contact us at info@creeme.eu, we will be happy to advise you.

Please return the lingerie to the address below.

Name: RF pack , 

Address: Zeleznicná 121, 

Zip code: 900 27 

Town: Bernolakovo

State: Slovakia

Please legibly  and clearly mark the package with your order number so that we could identify it. Please send the parcel with the tracking number, and if possible, write us the tracking number of the shipment at info@creeme.eu, so that we could track it too. Shipping costs for return, that means package from the customer back to us, is paid by the customer.

After we receive your return package at one of the addresses above, we will check the lingerie and send a credit note to your email, serving as an electronic evidence of the reduction in the invoiced amount. You will receive the full amount for the lingerie returned as well as the shipping cost according to the original invoice to your bank account. So when changing the size, you need to place a new order at www.creeme.eu with your new size and type, and pay the order including shipping costs.